Help and info
How things work on Youzora, and where to find them.
How do I post a listing?expand_more
Open Post an ad, pick where it belongs (Market, Biz or Jobs), then the category, and fill in the details.
What are roles, and which one am I posting as?expand_more
A role is what you do in one part of Youzora: Seller in Market, Service Provider, Manufacturer or Supplier in Biz, Employer in Jobs. You can hold several. The post form shows “Posting as” with the roles you hold for that category, and your profile shows your listings under each role. Switch roles on or off in Settings → Roles.
How does verification work?expand_more
In Settings → Verification Center you give your PAN number and upload photos of your PAN and Aadhaar. If you sell as a business you also give the business PAN, the authorised signatory and your GST details. Our team reviews it, usually within 4 hours, and you are told in your notifications. If the reviewer needs something more, their note appears in the Verification Center.
Why was my listing saved as a draft?expand_more
A listing posted under a role that is not verified yet is kept as a draft. It goes for review by itself as soon as your verification is approved. You can see your drafts in My Listings.
How do I contact a seller?expand_more
On any listing use Chat to message them, the call button if they share a number, or Negotiate price to send an offer. Listings in Business & Services have Send enquiry (Contact Supplier on wholesale listings), which sends the seller your question with your name and number. Your conversations are in Chat.
How do I save a listing or a search?expand_more
Tap the heart on a listing to save it. On the search page, Save search keeps your filters so you can run them again. Both are under Saved Items.
I buy for a business. How do I ask suppliers for quotes?expand_more
Post a requirement saying what you need, how many and where. Quotes you receive are listed under the requirement.
How do I review a seller?expand_more
Once an order is delivered or completed, open it from Orders and use Rate this purchase. Reviews appear on the seller’s profile.
How do I get more people to see my listing?expand_more
In My Listings use Boost / Promote on a live listing. Plans that include boosts are on the membership page.
Something looks wrong. How do I report it or get help?expand_more
Use Report this ad on the listing. For advice on dealing safely see the Safety Center. For anything else, write to support@youzora.com.